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Terms & Conditions

Last updated: April 2026

These Terms & Conditions govern your use of Perfact Brow Aesthetics Studio's booking platform and studio services. Please read them carefully.

1Acceptance of Terms

  • By using Perfact Brow Aesthetics Studio's services or app, you agree to these Terms & Conditions.
  • We reserve the right to update these terms at any time. Continued use constitutes acceptance.
  • If you do not agree, please discontinue use of our services.

2Appointments & Booking

  • Appointments must be booked at least 2 hours in advance.
  • Late arrivals of more than 15 minutes may result in a shortened service or cancellation.
  • Clients who no-show twice within 30 days may be required to pre-pay.
  • We reserve the right to refuse service at our discretion.

3Cancellation Policy

  • Cancellations must be made at least 24 hours before the appointment.
  • Late cancellations (under 24 hours) may incur a 50% service fee.
  • Same-day cancellations will be charged the full service price.
  • Refunds for prepaid services are issued as wallet credits only.

4Wallet & Payments

  • Wallet balances are non-transferable and non-refundable for cash.
  • Bonus credits added during promotions have no cash value.
  • Loyalty points expire after 12 months of account inactivity.
  • Top-up transactions are final; disputes must be raised within 7 days.

5Health & Safety

  • Please inform your technician of any skin sensitivities or allergies before your service.
  • We are not liable for adverse reactions to treatments where pre-existing conditions were not disclosed.
  • Clients with certain medical conditions may be asked to provide physician clearance.
  • We maintain strict sanitation and hygiene protocols for all treatments.

6Intellectual Property

  • All content on this platform (logos, images, text) is owned by Perfact Brow Aesthetics Studio.
  • You may not reproduce, distribute, or use our content without written permission.

7Limitation of Liability

  • Perfact Brow Aesthetics Studio's liability is limited to the value of the service purchased.
  • We are not liable for indirect, incidental, or consequential damages.
  • These terms are governed by the laws of North Carolina, USA.

8Contact

  • Questions about these terms? Contact us at legal@perfactbrow.com
  • Phone: +1 (336) 774-3094
  • Address: 3224 Silas Creek Pkwy, Winston-Salem, NC 27103